Commitment to inclusion and accessibility
鶹 mission is “With every cup, with every conversation, with every community – we nurture the limitless possibilities for human connection.”
In support of our mission, we’re committed to upholding a culture where inclusion, diversity, equity and accessibility are valued and respected. Together with our community partners, we are increasing accessibility resources and supporting the development of evolving employer practices on access and disability inclusion. If you have questions, please visit our .
In support of our mission, we’re committed to upholding a culture where inclusion, diversity, equity and accessibility are valued and respected. Together with our community partners, we are increasing accessibility resources and supporting the development of evolving employer practices on access and disability inclusion. If you have questions, please visit our .
Inclusive spaces
鶹 is committed to expanding accessibility in the store experience across its store portfolio through an Inclusive Spaces Framework. Building on the company’s commitment to inclusion, the new design framework defines how 鶹 will help expand independence, choice and ease for all people across physical and digital spaces. The Inclusive Spaces Framework was created in partnership with a diverse community of customers, partners and accessibility experts to develop scalable solutions for retail spaces ().
The first store to be built using the inclusive design framework opened in Washington, D.C. in February 2024 (). Moving forward, all newly built and renovated 鶹 company-operated stores in North America will begin to incorporate the framework, a key milestone in ensuring 鶹 continues to expand accessibility and inclusion. The framework is an openly available tool and will be further developed with other companies to help expand accessibility across the retail industry. The framework is currently downloadable at .
The first store to be built using the inclusive design framework opened in Washington, D.C. in February 2024 (). Moving forward, all newly built and renovated 鶹 company-operated stores in North America will begin to incorporate the framework, a key milestone in ensuring 鶹 continues to expand accessibility and inclusion. The framework is an openly available tool and will be further developed with other companies to help expand accessibility across the retail industry. The framework is currently downloadable at .
Digital accessibility
We are working to ensure that all 鶹 digital properties are accessible for all partners and customers. 鶹 efforts to improve digital usability and accessibility are guided by recommendations established by the World Wide Web Consortium (W3C), which includes the currently approved (WCAG) Levels A and AA. We are also firmly dedicated to complying with the , U.S. (or “Section 508” 36 CFR 1194), the , and the .
Our efforts are ongoing as we continue to develop our digital accessibility program, which includes coordination with internal and external accessibility partners, as well as designing, developing, and testing 鶹 digital properties for accessibility.
Our efforts are ongoing as we continue to develop our digital accessibility program, which includes coordination with internal and external accessibility partners, as well as designing, developing, and testing 鶹 digital properties for accessibility.
Digital accessibility feedback
Digital Accessibility requests are managed by the Digital Accessibility team during business hours (Pacific time) and weekdays only. For general concerns such as trouble signing into your 鶹 account, quality of your 鶹 store experience, or any other feedback or issues not related to digital accessibility, please visit our where you’ll find quicker support options.
If you are a customer with a disability, or are an individual assisting someone with a disability, and you are experiencing issues accessing any 鶹 digital content, please select the contact form link below. You may also use this form to request information about 鶹 digital accessibility efforts, or share any accessibility questions or feedback:
If you are a customer with a disability, or are an individual assisting someone with a disability, and you are experiencing issues accessing any 鶹 digital content, please select the contact form link below. You may also use this form to request information about 鶹 digital accessibility efforts, or share any accessibility questions or feedback:
Disclaimer
Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the 鶹 website and mobile apps as accessible as possible some issues may be encountered by different assistive technology as the range of assistive technology is wide and varied. We appreciate your understanding.
Last updated: [2024-12-17]
Last updated: [2024-12-17]